Shipping policy
SHIPPING POLICY Last updated: June 2026
1. Overview At Atomic September, our products are fulfilled by third-party suppliers and shipped directly from their warehouses. This means shipping times and origins may vary depending on the product and supplier.
2. Processing Times Orders are typically processed and dispatched by our suppliers within 2–7 business days of payment confirmation. You will receive a confirmation email with tracking details once your order has been dispatched.
3. Estimated Delivery Times Delivery timeframes vary by location and supplier:
- New Zealand: 7–20 business days
- Australia: 10–25 business days
- International: 15–30 business days
These are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, or high demand periods.
4. Shipping Origins Products may be shipped from overseas supplier warehouses. The shipping origin will depend on the specific product ordered.
5. Customs, Duties & Taxes For international orders, customs duties, import taxes, or other charges may apply upon arrival in your country. These fees are the responsibility of the customer and are not included in our product prices or shipping charges.
6. Tracking Your Order Once your order is dispatched, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update after dispatch.
7. Lost or Delayed Shipments If your order has not arrived within 30 business days of dispatch, please contact us at [your email address] and we will investigate with the supplier and carrier.
8. Incorrect Address Please ensure your shipping address is correct at checkout. Atomic September is not responsible for orders delivered to an incorrect address provided by the customer.
9. Contact For shipping enquiries: hello@atomicseptember.com